All Courses

Learn how to navigate The CallTrackingMetrics interface and where to locate important pieces of information.

Learn the fundamentals of tracking with CTM. During this course, we cover the five core concepts for success with your new account.

Learn how to purchase and port numbers into CallTrackingMetrics from your current carrier.

This session is designed for new users with new CTM accounts, as well as for new users added to existing CTM accounts.

Take a deep dive into CTM's core concepts and terminology and define how each concept functions individually, as well as how they all connect.

Advance your setup by utilizing the CTM Softphone, filters, exports, qualify your activities by star ratings, and send both your leads and sales into Analytics.

This session is designed for new and existing CTM users who want to include custom fields, add automation, utilize intelligent routing patterns, queues, and AI in their routing and workflows.

This session focuses on marketing tools that allow you to resell, markup, and white label. Learn how to integrate with popular marketing platforms like Google Ads and attributing omnichannel activities such as forms, chats, and text messages.

3 gems designed to keep your callers entertained, set the proper expectation, and route the caller to the agent with the skill set to best support them.