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Course Description

This session is designed for new and existing users who want to improve their agent’s workflows and automate their processes. Increase security with account restrictions, user roles, access control groups, and customize team settings.

In This course you’ll learn:

  • Parent/Child Account Structure 4 m
  • User Roles 6 m
  • Access Control Groups 5.5 m
  • Teams 12 m
  • Real-Time Agent Reports 4.5 m