3 Ways to Supercharge Queues
The Benefits of a Queue
Transparency & Entertainment
5 Topics
Hold Music and Ringback Tones
Waiting Messages
Creating Waiting Messages
Advanced Waiting Messages
Waiting Message Tokens
Priority Agent Routing
3 Topics
Agent Weighted Routing
Skill Based Routing
Building Skill Based Routing
Previous Lesson
Priority Agent Routing
3 Ways to Supercharge Queues
Priority Agent Routing
Lesson Content
0% Complete
0/3 Steps
Agent Weighted Routing
Skill Based Routing
Building Skill Based Routing
Previous Lesson
Back to Course
