Waiting Messages

Waiting Messages

Now that we’ve set the tone with music, let’s keep the callers engaged with waiting messages. This way, we can set realistic expectations for their call. Remember, transparency is key to an enjoyable wait time!

When creating waiting messages you may want to start with a friendly greeting, and then tie in some strategic messaging. For example:

  • Promote upcoming events
  • Manage their expectations by telling them what their wait time is and their position in the queue
  • Give them other options, like receiving a callback or leaving a voicemail
  • Ask for online reviews or promote the company newsletter
  • Thank them for their loyalty