Recorded Webinars

This session is designed for beginning users with new CTM accounts, as well as for new users added to existing CTM accounts.

This session is designed for beginning users with new CTM accounts as well as users who are new to CTM but have inherited an already configured account. We'll take a deep dive into CTM's core concepts and terminology and define how each concept functions individually, as well as how they all connect.

This session is designed for new CTM accounts and users who are new to CTM but have inherited an already configured account. Advance your setup with custom tracking sources, qualify your activities by star ratings, and send both your leads and sales into Analytics.

This session is designed for new and existing CTM users who want to include custom fields, add automation, utilize intelligent routing patterns, queues, and AI in their routing and workflows.

This session is designed for new and existing users and focuses on marketing tools that allow you to resell, markup, and white label the CTM as an extension of your services. Learn how to integrate with popular marketing platforms like Google Ads and Facebook Messenger for tracking and attributing omnichannel activities such as forms, chats, and text messages.

This session is designed for new and existing users who want to improve their agent’s workflows and automate their processes. Increase security with account restrictions, user roles, access control groups, and customize team settings. 

Learn the skills and best practices to help you excel with CallTrackingMetrics. Our classes are ideal for professionals who are looking to master the features and functionality of call tracking, call routing, and reporting analytics.

Learn the skills and best practices to help you excel with CallTrackingMetrics. Our classes are ideal for professionals who are looking to master the features and functionality of call tracking, call routing, and reporting analytics.