Academy Training Courses

This session is designed for new users with new CTM accounts, as well as for new users added to existing CTM accounts.

Take a deep dive into CTM's core concepts and terminology and define how each concept functions individually, as well as how they all connect.

Advance your setup by utilizing the CTM Softphone, filters, exports, qualify your activities by star ratings, and send both your leads and sales into Analytics.

This session is designed for new and existing CTM users who want to include custom fields, add automation, utilize intelligent routing patterns, queues, and AI in their routing and workflows.

This session focuses on marketing tools that allow you to resell, markup, and white label. Learn how to integrate with popular marketing platforms like Google Ads and attributing omnichannel activities such as forms, chats, and text messages.

This session is designed for new and existing users who want to improve their agent’s workflows and automate their processes. Increase security with account restrictions, user roles, access control groups, and customize team settings.